Understanding Order Statuses in Koi Ecommerce Order Management Software
In Koi, our robust ecommerce order management software, order statuses play a vital role in effectively tracking and managing orders throughout their lifecycle. This help article aims to provide you with an understanding of the different order statuses in Koi and their significance. Familiarizing yourself with these statuses will help you efficiently manage your orders and ensure a seamless customer experience.
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Koi's Order Statuses
Ready
The "Ready" status indicates that an order is prepared for further processing and meets specific criteria. In Koi, a "Ready" order is shippable, approved, not cancelled, not on hold, and has not been fully fulfilled. It signifies that the order is in a state where it can progress towards fulfillment.
Unfulfilled
The "Unfulfilled" status represents orders that have not been shipped or fulfilled entirely. These orders have not been cancelled, and their fulfillment status is either partial, unfulfilled, or null. This status helps you identify orders that require further processing or shipment.
Pickable
The "Pickable" status is assigned to orders that are ready for picking and packing. These orders are shippable, approved, not cancelled, not on hold, and have an unfulfilled status. It signifies that the order is ready to be processed further and prepared for shipment.
On Hold
The "On Hold" status indicates that an order is temporarily paused or held due to specific issues or pending actions. These orders are not cancelled, have an unfulfilled status, and are marked as on hold. This status allows you to identify orders that require attention or resolution before progressing further.
Unpaid
The "Unpaid" status is assigned to orders that have not been fully paid or partially paid. These orders are not cancelled and have a financial status of either unpaid or partially paid. It helps you track orders that require payment processing or follow-up with the customer.
Fulfilled
The "Fulfilled" status signifies that an order has been fully processed and delivered to the customer successfully. For an order to be considered fulfilled in Koi, it must meet the following criteria: not cancelled, fulfilled override is not null, and the cached fulfillment status is set to "fulfilled." This status confirms that the order has been completed and received by the customer.
Cancelled
The "Cancelled" status is assigned to orders that have been officially cancelled. An order is marked as cancelled when the cancelled_at attribute is true. This status helps you identify orders that will not proceed further and require appropriate actions such as inventory management or refund processing.
Delivered
The "Delivered" status indicates that an order has been successfully fulfilled and delivered to the customer. This status confirms that the order has reached its destination and has been received by the customer.
Summary
In Koi ecommerce order management software, understanding the different order statuses enables you to efficiently manage your orders and provide accurate updates to your customers. By leveraging the various statuses such as Ready, Unfulfilled, Pickable, On Hold, Unpaid, Fulfilled, Cancelled, and Delivered, you can streamline your order fulfillment process, address any issues promptly, and ensure a positive customer experience from purchase to delivery.